If you know you have out-of-network benefits, I provide a free benefits checker by Mentaya below the FAQs section. The benefits checker will provide you with a personalized estimate of your cost per therapy session. Most insurance plans with out-of-network benefits reimburse 60-80% of the session fee.

If you are unaware of whether or not you have out-of-network benefits or to receive more accurate information, I encourage you to call the number on the back of your health insurance card listed under Member Services. Ask the following questions about out-of-network psychotherapy benefits:

Coverage: Do I have out-of-network benefits for therapy, and does it include telehealth?

Reimbursement: How much will I be reimbursed for a 50-minute psychotherapy session (CPT code: 90834)? What is my out-of-network deductible?

Requirements: Do I need pre-authorization or a referral?

Limits: Are there session limits or specific telehealth requirements?

Claims: What’s needed for reimbursement claims? Do I have to submit my own claims or can my therapist submit claims on my behalf via Mentaya?

Costs: Are there co-pays or other fees for out-of-network therapy?

Please see the following link from Mentaya, “How accurate is the benefits checker?”

Link: https://help.mentaya.com/en/articles/9042701-how-accurate-is-the-benefits-checker

You will find the Mentaya benefits checker on my website below this FAQ section.

If you have out-of-network benefits, I offer support through Mentaya, a service that handles claims filing and insurance paperwork at no extra cost to you. Mentaya simplifies and speeds up the reimbursement process, saving you time and hassle. This partnership is designed entirely with your convenience in mind—I don’t benefit financially from your participation, and you’re welcome to opt out if you prefer. If you’d rather submit claims yourself, I’ll provide you with a Superbill at the start of each month for reimbursement. Please note that payment for each session is due at the time of your appointment, and reimbursement is subject to your insurance company’s policies, which I can’t guarantee.

Heal with Hailey is entirely virtual. The benefits of this are that you can be anywhere in California to receive my services, and you can participate in therapy in the comfort of your own space.

Your therapy services will be tailored to your needs. I meet with most clients on a weekly or biweekly basis, with a recommendation to start weekly for the first four weeks to establish a strong foundation. We'll discuss what session frequency works best for you and adjust as we go. I will ensure that session frequency aligns with your goals and evolving needs.

It’s entirely up to you and your healing journey. There’s no set timeline, and everyone’s path looks different. Some clients come to therapy with short-term goals and feel ready to move forward after just a few months. Others have longer-term goals or simply value having ongoing support, so they stay in therapy for a longer period. Whether you’re here to work through something specific or to have a safe, supportive space to process your thoughts and emotions, we’ll tailor the experience to fit your needs. It’s all about what feels right for you and your personal growth.

Not at this time. Therapists are only able to provide services in the states they are licensed in. Currently, I am only licensed in California. If you reside outside of California, I would be happy to provide you with referrals to other therapists in your state.